Become part of trawa
Customer Experience Associate
Create exceptional customer experiences and maximum customer satisfaction
What is trawa?
The energy sector is undergoing a major transformation. Traditional utilities are outdated, inflexible, and struggle to meet the demands of the modern economy – even though they are indispensable for millions of businesses.
This is a market with enormous potential, but the existing solutions are complicated, inefficient, and in desperate need of overhaul.
trawa is changing that. We are building the green utility of the future from the ground up. Our platform provides direct access to renewable energy for B2B industrial companies, develops innovative software to manage the volatility of the energy market, and professionalizes energy procurement on the buyer's side.
trawa is the energy provider of the future: a vibrant, breathing platform that evolves with the growth of our customers and helps them manage their energy supply sustainably – from small and medium-sized enterprises to global players and beyond.
What does it mean to work at trawa?
The trawa team is based in Berlin and works together on our mission to advance the energy transition. We trust that each team member delivers high-quality work in an environment that suits them best – whether in our beautiful Berlin office or from home.
At trawa, we are looking for people who take responsibility for their role, learn quickly, are endlessly curious, and find fulfillment in consistently delivering excellent results that drive the company forward.
We enjoy working with people who are passionate about what they do and will do everything to successfully implement projects that have a real impact – on our products, our customers, and the environment. In our team, kindness is a priority.
Through our joint commitment to a sustainable future, we have created a culture of mutual respect. This allows us to discuss ideas openly, work independently, and attract top talent that shares our vision. Our headquarters is located in Berlin, where we foster a vibrant corporate culture.
Our mission for you
Our customers are the heart of the company. All our solutions and products primarily serve to facilitate the work of our customers with our sustainable product portfolio, from true green electricity supply to energy management. If you enjoy helping our customers achieve CO2 neutrality and fully harness the opportunities of renewable energies together with our Customer Success Manager, you are in the right role.
Your Tasks
Customer Care: You personally take care of our customers and ensure that they are satisfied and successful in using our products in the long term.
Onboarding Support: You assist new customers in getting introduced to the trawa universe and coordinate the onboarding process and the introduction of our software solutions. You ensure that they receive all the necessary information or that it is made available to them.
Cross-Team Collaboration: In collaboration with our colleagues from product development and sales, you design a customer experience that excites.
Customer Inquiries: You process and prioritize incoming customer inquiries, resolve issues promptly and independently or pass them on to the Customer Success Manager in a structured manner.
Keeping an Eye on Data: You take care of data management in our systems (e.g., CRM) and ensure high data quality through careful work.
Reports & QBRs: You are responsible for the preparation, documentation, and tracking of results from internal meetings, customer QBRs, and reporting.
Who we are looking for
Your Background
You have completed a degree or comparable professional experience in a relevant field with good performance.
Initial experience in managing B2B customers, in analytical activities or in coordination roles is an advantage.
Your Mindset
Organizational talent distinguishes you – you work methodically, keep an overview, and can efficiently prioritize tasks.
You possess excellent communication skills and engage with customers in a professional and service-oriented manner – both in writing and verbally.
Technical Understanding
Technology-oriented - CRM systems and digital tools are not a hurdle for you, but an exciting challenge.
Initial experience in the energy sector is a plus. Ideally, you are interested in renewable energies and want to further develop in this area.
Language Skills
German at a native speaker level
Fluent in English. Other European languages are an advantage.
Application Process
Within two weeks, you will receive feedback. The process includes conversations, a practical challenge, and interviews with our team.
We encourage all potential candidates to apply, even if not all qualifications are met. Don't let that hold you back – we look forward to hearing from you!
Why us?
Help us shape the future of the energy industry and drive projects forward that make a real impact - on our products, our customers, and the environment. Here's what you can expect from us:
Your impact: You take responsibility in our dynamic team and actively design innovative products that drive the energy transition and contribute to the decarbonization of industry. Your contribution has a direct impact and you can be proud of your results.
Flexible working: In our beautiful office, we promote a vibrant corporate culture where we enjoy working together. Working from home is also an option. With flexible working hours and 30 vacation days, we support your work-life balance.
Attractive benefits: In addition to a competitive salary, you will receive meal vouchers and an Urban Sports membership.
Personal development: Work with cutting-edge technologies and learn from industry experts.
Diversity & Inclusion: Everyone is welcome here - We are committed to creating an inclusive workplace that values diversity. Therefore, we encourage people of different genders, ages, sexual orientations, ethnic backgrounds, and physical or neurodiverse abilities to apply.
